Costs & Value

Diamond Membership vs a Traditional Au Pair Agency

Sophie 5/7/2026 2 min. reading time

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When you set out to find an au pair in Australia, there is a whole spectrum between doing everything yourself and handing it over to an agency. Premier Au Pair lets you choose where on that spectrum you sit — and Diamond Membership is for families who want a real helping hand.

Start for free

Creating a host-family profile and browsing au pairs on Premier Au Pair is completely free. You can search the database and get a feel for the candidates before you commit to anything. When you are ready to message au pairs and take a match forward, you simply choose a membership that suits you.

The hybrid model

Premier Au Pair was the first au pair platform built specifically for Australia, launched in 2022, and has been the number one and by far the biggest platform on the market ever since. A traditional agency handles the whole process for you but charges premium fees for it. Most families are happy to run their own search once they are connected — and for those who want expert help, Diamond Membership adds personal, agency-style support without the traditional agency price tag.

What Diamond Membership includes

Diamond gives you six months of personal support:

  • A personal manager dedicated to your family.
  • Candidate shortlisting and interview coordination.
  • Ongoing support and conflict resolution throughout your stay.
  • Replacement support if your au pair leaves early.
  • A money-back guarantee if we cannot find you a suitable candidate.*

It is the reassurance of having an expert in your corner, while you keep control of the final decision.

Which is right for you?

If you are confident and have the time, a standard membership lets you search, connect and choose an au pair yourself. If you would rather have personal help with shortlisting, interviews and replacement guidance — the kind of support a busy family really values — Diamond Membership is for you. Either way, you are searching on Australia's largest au pair platform.

Create your free family profile to get started, and upgrade to Diamond whenever you would like a helping hand. See our pricing page for the current options and what each includes.

*Conditions apply; see our pricing page for full details.

Frequently asked questions

What does Diamond Membership include?

Diamond gives you six months of personal support: a dedicated personal manager, candidate shortlisting and interview coordination, ongoing support and conflict resolution, replacement support if your au pair leaves early, and a money-back guarantee if we cannot find a suitable candidate (conditions apply).

Is it free to register with Premier Au Pair?

Yes. Creating a host-family profile and browsing au pairs is completely free. To message au pairs and take a match forward, you choose a membership that suits you.

Do I have to use Diamond Membership?

No. Once you have a membership you can search, contact and choose an au pair yourself. Diamond simply adds a personal manager and hands-on support for families who want expert help with shortlisting, interviews and replacements.

Is Diamond cheaper than a traditional agency?

It is designed to give you agency-style personal support at an affordable price, without the premium fees a full-service agency charges. See our pricing page for the current cost and what is included.